Terms & Conditions

These Terms and Conditions (the "Terms") govern your relationship with ESG N.V. (trading as "Spinfinity") in relation to your use of the Spinfinity online gaming services made available via the website located at spinfinty.com (the "Website"). By creating an account or using the Website, you agree to be bound by these Terms.

Effective date: 20 January 2026

Definitions

In these Terms, unless the context otherwise requires:

"Operator", "we", "us", "our" means ESG N.V. (Entertainment Software Group), a company incorporated in Curaçao and operating the Spinfinity brand and the Spinfinity services via spinfinty.com.
"Website" means the online gaming platform and related services accessible at spinfinty.com and any mobile or app-based version operated by the Operator.
"User", "Player", "you", "your" means any individual who accesses the Website, creates an account, or places a wager through spinfinty.com, including users in the United Kingdom.
"Account" means your registered user account on the Website, created and maintained in accordance with these Terms.
"Game(s)" means any casino games, slots, live casino games, table games, or other gaming products made available on the Website from time to time.
"Bet" or "Wager" means any sum of money or other value staked by you on a Game offered on the Website.
"Bonus" means any promotional credit, free spins, cashback, or other incentive made available by us under promotional offers, including welcome bonuses and ongoing promotions.
"Bonus Funds" means any non-withdrawable funds credited to your Account as part of a Bonus, which are subject to specific wagering and other conditions.
"Real Money Balance" means the part of your Account balance made up of deposits and winnings that are not subject to wagering requirements or other restrictions.
"Wagering Requirements" means the total amount you must bet using Bonus Funds (or, where applicable, Real Money) before Bonus Funds and any associated winnings are converted to your Real Money Balance and become withdrawable.
"KYC" (Know Your Customer) means identity verification, source-of-funds checks, and other due diligence measures we carry out for legal, regulatory, and anti-money laundering purposes.
"Restricted Jurisdiction" means any country or territory in which online gambling is illegal or where we choose not to offer services for commercial or regulatory reasons.
"Self-Exclusion" means a voluntary request by you to be prevented from using some or all gambling services, as described in our responsible gaming information.
"Privacy Policy" means our privacy notice available at https://spinfinity.casino/privacy-policy/, as updated from time to time and applied to users of spinfinty.com.
"Bonus Terms" means the detailed promotion and bonus conditions published at https://spinfinity.casino/bonus-terms/, in addition to the Bonus provisions in these Terms.

Account Registration

Eligibility and age verification

Minimum age: You may only open an Account and use the Website if you are at least 18 years old. You must confirm your age during registration. Access by persons under 18 is strictly prohibited.
Local law compliance: You are responsible for ensuring that your use of the Website complies with the laws applicable to you. If you are resident in the United Kingdom, you acknowledge that the Website is operated under a Curaçao licence and is not licensed by the UK Gambling Commission.
One account per person: You may register only one Account as an individual player. Multi-accounting (holding more than one Account) is prohibited and may result in suspension and forfeiture of Bonuses and winnings.

Account creation process

Registration information: When opening an Account, you must provide accurate and complete information including your full name, date of birth, residential address, email address, and any other details requested on the registration form.
Email verification: You must verify your email address to activate certain features and to receive important communications. We may send a verification link to the email address registered with your Account.
Truthfulness of data: You warrant that all information provided during registration and throughout your relationship with us is true, complete, and up to date. You must promptly notify us of any changes to your details via your Account settings or customer support.

KYC, AML, and ongoing verification

Mandatory checks: To comply with anti-money laundering (AML), counter-terrorist financing, sanctions, and age verification requirements, we may request identity documents (such as passport, national ID, driving licence), proof of address, and information about your source of funds.
Verification contact: You may be asked to submit verification documents or respond to queries via verification@spinfinty.com, which is used by our verification / KYC team for spinfinty.com services.
Account restrictions: Until KYC is satisfactorily completed, we may limit deposits, betting, or withdrawals. If you do not provide requested documents within a reasonable timeframe, we may suspend or close your Account and, where required by law or regulation, freeze or return funds.
Sanctions and risk screening: We may screen your details against sanctions, politically exposed persons (PEP), and other risk lists. If we identify a prohibited match or unacceptable risk, we may refuse to open an Account or terminate an existing Account.

Account security and user obligations

Login credentials: You must keep your username, password, and any other security credentials confidential and not share them with any third party. Any use of your Account with your correct login details will be deemed to be by you.
Unauthorised access: If you suspect that your Account has been compromised, accessed without your consent, or used fraudulently, you must notify us immediately through the contact channels provided on spinfinty.com and change your password.
Use for own benefit only: You must use your Account solely for your own personal, non-commercial entertainment. You must not act on behalf of others, pool funds, or use your Account for any unlawful purpose.
Accuracy and cooperation: You agree to cooperate with any reasonable requests for information relating to your Account activity and to provide documentation we consider necessary to comply with our legal and regulatory obligations.

Betting & Gameplay Rules

General betting principles

Availability of Games: The selection of Games on spinfinty.com may change at any time. We may add, remove, or modify Games without prior notice to ensure legal compliance and operational efficiency.
Placing a bet: A Bet is placed when you confirm your selection on the Website and the transaction is accepted by our system. Your Bet will be deducted from your Real Money Balance or Bonus Funds as applicable at the time of placement.
Minimum and maximum stakes: Each Game has its own minimum and maximum stake limits, which are displayed within the Game interface. You agree not to attempt to circumvent these limits through technical or other means.
Currencies and crypto-assets: Where we support deposits in different currencies or via crypto-assets, the value of your Bet will be based on the converted real-money value recorded in your Account at the time of the transaction.

Acceptance, cancellation, and modification of bets

Irrevocability: Once a Bet has been accepted and confirmed by our servers, it cannot normally be cancelled or changed by you. You are responsible for checking that your Bet details are correct before confirming.
Operator's right to void: We reserve the right to refuse, cancel, or declare void any Bet (in whole or in part) where there is an obvious error (including technical faults, mispricing, or malfunction), where Bets were placed after the outcome was known, or where we reasonably suspect fraud, collusion, or misuse of the Website.
Malfunction: In the event of a Game malfunction or technical failure that invalidates the result, all affected Bets may be voided and stakes may be returned to your Account, subject to our technical logs and fair assessment.

Game rules and third-party providers

Game-specific rules: Each Game may have its own rules, return to player (RTP) information, and special conditions displayed within the Game. By playing a Game, you agree to be bound by those rules in addition to these Terms.
Third-party software: Many Games are provided by third-party software providers licensed under our Curaçao Master License 365/JAZ and associated sub-licence GLH-OCCHKTW0705302017. In the event of a conflict between these Terms and third-party game rules, these Terms prevail to the extent permitted by law.

Conduct in live casino and chats

Respectful behaviour: You must conduct yourself in a respectful and lawful manner when using live casino features, chat functions, or any interactive elements. Abusive, discriminatory, threatening, or harassing language or behaviour is strictly prohibited.
No collusion or unfair play: Collusion with other players, use of bots or automated tools, exploitation of software bugs, and any other unfair or deceptive practices are forbidden and may result in immediate Account suspension and forfeiture of funds.
Monitoring: We may monitor chat and gameplay interactions to detect and prevent misconduct. We may mute, restrict, or remove chat access or take other appropriate action where we reasonably believe our rules are being breached.

Bonus Terms

General bonus conditions

Additional Bonus Terms: All Bonuses and promotions offered in connection with spinfinty.com (including any Spinfinity specific offers) are subject to these Terms and to our detailed Bonus Terms published at https://spinfinity.casino/bonus-terms/. In case of inconsistency, the Bonus Terms for the relevant promotion apply in addition to these Terms.
Eligibility: Bonuses may be restricted by country, currency, payment method, or player segment. We reserve the right to withhold or withdraw a Bonus from any User who does not meet eligibility criteria or who breaches these Terms.
Bonus activation: Some Bonuses require a special code, minimum deposit, or specific action (for example, opting in). The relevant conditions will be stated in the promotional description.

Wagering requirements and timeframes

Turnover obligations: Unless explicitly stated otherwise, Bonus Funds and associated winnings are subject to wagering requirements. You must place Bets totalling the required multiple of the Bonus amount (and, where applicable, deposit amount) before any related winnings become withdrawable.
Sequence of play: Where both Real Money and Bonus Funds are available, Real Money may be used first, followed by Bonus Funds, unless otherwise specified in the Bonus Terms. Wagering requirements will be met only when Bets are placed using eligible funds on eligible Games.
Time limits: Bonuses may expire if the wagering requirements are not met within the timeframe stated in the promotion (for example, 7, 14, or 30 days from activation). Upon expiry, unused Bonus Funds and any associated winnings may be removed from your Account.

Prohibited games and actions

Game restrictions: Certain Games or categories (for example, some table games, live casino, or low-risk betting strategies) may not count, or may count at a reduced percentage, towards wagering requirements. Specific details are set out in the Bonus Terms for each promotion.
Bonus abuse: Bonus abuse includes (but is not limited to) using multiple Accounts, collusion, placing opposing bets, exploiting obvious errors in Game rules, or using progressive betting strategies solely to clear wagering requirements. We may cancel Bonuses and associated winnings and close Accounts in cases of suspected abuse.
Irregular play: Where we identify betting patterns that represent irregular play or attempt to artificially meet wagering requirements (for example, very low-risk bets or equal covering of outcomes), we may withhold Bonus-related winnings and adjust your Account accordingly.

Combining promotions

One promotion at a time: Unless explicitly permitted in a given offer, Bonuses and promotions cannot be combined. Only one active Bonus may usually be in play on your Account at any given time.
Order of application: If multiple Bonuses are available, the order in which they are granted and used will be determined by us in our reasonable discretion, as explained in the relevant promotional materials.
UK-specific disclosure: If you are resident in the United Kingdom, you acknowledge that Bonuses are offered under a Curaçao licence, and that UK-specific regulatory schemes (including certain UK advertising and bonus transparency rules) may not apply in the same way as they would to a UK Gambling Commission licensee. Nevertheless, we aim to present Bonus conditions in a clear and fair manner.

Payments & Withdrawals

Deposit methods and limits

Payment instruments: We may accept deposits via bank cards, e-wallets, vouchers, bank transfers, and, where available, crypto-assets. The specific options for spinfinty.com will be displayed in your Account cashier section.
Ownership of payment methods: All payment methods used to deposit to or withdraw from your Account must be held in your own name. Using third-party or business accounts is prohibited.
Minimum and maximum deposits: We may set minimum and maximum deposit limits per transaction, per day, or per period. These limits will be displayed in the cashier or notified to you before completion of a transaction.

Withdrawals and processing times

Withdrawal requests: You may request withdrawals from your Real Money Balance at any time, subject to these Terms, any active wagering requirements, and KYC checks.
Payment routing: Where possible, withdrawals will be processed using the same method and to the same account used for deposits. If this is not possible, we may ask you to choose an alternative method in your own name.
Processing timeframe: We aim to review withdrawal requests within a reasonable time, typically within several business days. Actual receipt times depend on your bank, e-wallet provider, or blockchain confirmation times and are outside our direct control.
Verification before withdrawal: We may require KYC verification before processing withdrawals. Failure to complete verification may lead to cancellation or delay of your withdrawal request, and, where necessary, closure of your Account.

Fees, chargebacks, and currency conversion

Fees: We may charge reasonable fees for certain payment methods, currency conversion, or repeated withdrawal requests within short periods. Any applicable fees will be disclosed in the cashier or before you confirm a transaction.
Chargebacks: If a deposit is charged back, reversed, or declined after funds have been credited to your Account, we may deduct the relevant amount from your Account balance. If your balance is insufficient, you agree to repay us on demand.
Currency and rate fluctuations: If you deposit or withdraw in a currency different from the currency used on the Website, conversion may be performed by your payment provider or by us at the prevailing rate. For crypto-asset payments, you acknowledge that market volatility may affect the value of your deposits and withdrawals.

Refunds of bets and bonuses

Stakes on void bets: If a Bet is declared void due to technical failure, malfunction, or other reasons described in these Terms, your stake may be returned to your Account as Real Money or bonus value, as appropriate.
Bonus-related refunds: Where a Bonus is cancelled due to technical issues not caused by you, we may, at our discretion, reinstate Bonus Funds or provide an equivalent offer; however, we are not obliged to do so.
Responsible gambling refunds: In limited circumstances related to responsible gambling or regulatory requirements, we may agree to refund certain deposits or void Bets. Any such decision will be made by us on a case-by-case basis and in accordance with our legal obligations.

Limitation of Liability

Our obligations and fairness of Games

Service provision: We will use reasonable care and skill to provide the Website and Games, but we do not guarantee that they will be available without interruption or error.
Game integrity: Games offered on spinfinty.com are operated using random number generator (RNG) technology or live dealer feeds provided by licensed third-party suppliers. We take reasonable steps to ensure that Games are fair and operate as described.

Exclusions of liability

Technical issues: We are not liable for any loss, costs, or damages arising from failures of telecommunications networks, the internet, your equipment, power outages, or other technical failures outside our reasonable control.
Errors and omissions: We are not responsible for typing errors, transmission errors, or other obvious mistakes in odds, Game displays, or transaction records. We may correct such errors and void or adjust affected Bets.
Indirect losses: To the maximum extent permitted by applicable law, we are not liable for any indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of opportunity, whether based in contract, tort, or otherwise.

Financial limits and maximum compensation

Aggregate cap: Our total aggregate liability to you arising out of or in connection with your use of the Website (whether in contract, tort, negligence, or otherwise) will not exceed the higher of: (i) the amount of your relevant Bet, or (ii) the total amount of Real Money you have deposited into your Account in the six months immediately prior to the event giving rise to the claim, less any amounts already paid out.
No limitation of statutory rights: Nothing in these Terms excludes or limits any liability which cannot be excluded or limited under applicable law, including for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence. If you are resident in the UK, you may have additional mandatory consumer rights that cannot be excluded.
Third-party content: We are not responsible for the content or availability of third-party websites linked from spinfinty.com, including but not limited to https://spinfinity.casino/, https://verification.curacao-egaming.com/validate/, or http://centraldisputesystem.com/.

Intellectual Property Rights

Ownership of content and software

Protected materials: All intellectual property rights in and to the Website, including all logos (such as the Spinfinity brand), trademarks, domain names (including spinfinty.com), software, source code, databases, graphics, text, and audiovisual content, are owned by us or our licensors.
Limited licence: We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Games solely for your private, non-commercial entertainment in accordance with these Terms.

Restrictions on use

No copying or distribution: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, or publicly display any part of the Website, software, or content, except as expressly permitted by law or with our prior written consent.
No unauthorised use of brand: You must not use the Spinfinity name, logos, or other trademarks, or the designation Spinfinity, in any manner that may cause confusion or imply endorsement, except as necessary for legitimate personal use of the Website.
Third-party rights: Some content and Games are provided under licence from third-party providers. You must comply with any additional restrictions notified to you in relation to such content.

Privacy & Data Protection

Privacy Policy: Your personal data is collected and processed in accordance with our Privacy Policy available at https://spinfinity.casino/privacy-policy/, which is incorporated into these Terms by reference and applies to Users of spinfinty.com.
Data controller: For the purposes of applicable data protection laws (including the UK General Data Protection Regulation and the Data Protection Act 2018, where applicable), ESG N.V. acts as data controller for processing related to your use of the Website.
Use of data: We process your data to open and manage your Account, verify your identity, process payments, provide Games, ensure security, comply with legal and regulatory obligations, and for responsible gaming purposes, as more fully described in the Privacy Policy.
Your rights: You may have rights of access, rectification, erasure, restriction, objection, and data portability in relation to your personal data, subject to legal conditions. Details of how to exercise these rights and how long we retain your data are set out in the Privacy Policy.

Changes to Terms

Updates to these Terms

Right to modify: We may amend these Terms from time to time to reflect changes in law, regulatory requirements, our business operations, or for other valid reasons.
Notification: Where changes are material, we will take reasonable steps to notify you, which may include email notification to the address registered to your Account, notifications within your Account, and/or a banner or pop-up on the Website.
Effective date of changes: Unless otherwise stated, changes take effect from the date specified in the updated Terms. Your continued use of the Website after that date constitutes acceptance of the updated Terms.

Your right to discontinue use

Disagreement with changes: If you do not agree with any changes to the Terms, you must stop using the Website and may request closure of your Account. In such case, your remaining Real Money Balance (subject to any legal or regulatory restrictions and our KYC obligations) will be returned to you, and any active Bonuses may be forfeited.
Historic version: Where required, we may store prior versions of these Terms, which may be made available on request for compliance and audit purposes.

Termination & Suspension

Operator's right to suspend or close Accounts

Breach of Terms: We may suspend or close your Account if we have reasonable grounds to believe that you have breached these Terms, any Game-specific rules, or any applicable law.
Fraud, collusion, and misuse: We may suspend or close your Account, freeze funds, and report to relevant authorities if we suspect fraud, money laundering, terrorist financing, collusion, chargeback abuse, Bonus abuse, or other unlawful or improper activity.
Inactive Accounts: We may classify Accounts as inactive after a period of prolonged non-use, in accordance with our internal policies and any applicable law. We will handle any remaining funds in line with legal requirements and reasonable efforts to contact you.

Your right to close your Account

Voluntary closure: You may close your Account at any time by using the tools provided on the Website or by contacting customer support via the contact methods described on spinfinty.com.
Self-exclusion and responsible gaming: If you wish to self-exclude or apply deposit, loss, or time limits, you can follow the instructions on our responsible gaming page at https://spinfinity.casino/responsible-gaming/, which includes self-exclusion forms and contact options applicable to spinfinty.com. Please note that we are not part of the UK-wide GamStop scheme.

Consequences of termination

Balance on closure: Upon closure of your Account (whether by you or by us), your Real Money Balance will normally be returned to you, subject to completion of KYC checks, deduction of any applicable fees or chargebacks, and compliance with law and regulation. Bonus Funds and related winnings may be forfeited in accordance with these Terms.
Ongoing investigations: If your Account is closed while an investigation is ongoing, we may retain funds and information for as long as necessary to complete the investigation and to comply with our legal obligations, including AML and regulatory reporting.
Record retention: We may retain certain records relating to your Account and transactions after closure, in line with our Privacy Policy and applicable legal retention periods.

Governing Law & Jurisdiction

Applicable law

Curaçao law: These Terms and your relationship with us in relation to the Website are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection provisions of the law of your country of residence.
UK residents: If you are resident in the United Kingdom, you acknowledge that the Website is operated under a licence issued in Curaçao (Master Licence 365/JAZ and sub-licence GLH-OCCHKTW0705302017) and that we are not licensed or regulated by the UK Gambling Commission. UK statutory protections applicable only to UK-licensed operators (including certain dispute resolution schemes and fund protection provisions) do not apply to spinfinty.com.

Dispute resolution

Internal complaints: If you have a complaint, you should first contact us using the support channels described on spinfinty.com and provide all relevant details (including your username, transaction references, and a description of the issue). We will investigate and respond within a reasonable time.
External alternative dispute resolution (ADR): If you are not satisfied with our response, you may be able to refer your dispute to an independent dispute resolution body. For certain disputes, the Central Dispute System at http://centraldisputesystem.com/ may act as an ADR mediator in connection with our Curaçao licence.
Licence verification: You may verify our licensing status via the Curaçao eGaming validation service at https://verification.curacao-egaming.com/validate/, using the details associated with Licence 365/JAZ and sub-licence GLH-OCCHKTW0705302017.

Courts and consumer rights

Jurisdiction: Subject to the ADR process described above, any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, without prejudice to any mandatory jurisdiction rules that may apply under the laws of your country of residence.
Non-UK regulatory framework: By using spinfinty.com and the Spinfinity services, you acknowledge that your relationship with us is governed by the regulatory framework of Curaçao and that UK-specific gambling regulation and oversight (including participant protection schemes applicable only to UK Gambling Commission licensees) do not apply.

Contact Information

Operator details: ESG N.V. (Entertainment Software Group), operator of the Spinfinity brand and spinfinty.com, with its registered and principal place of business at Heelsumstraat 51, E-Commerce Park, Curaçao.
Mailing address: All legal correspondence relating to these Terms should be addressed to ESG N.V., Heelsumstraat 51, E-Commerce Park, Curaçao, unless we specify an alternative address on the Website.
Email - verification / KYC: For identity verification, document submission, and KYC-related matters, please contact verification@spinfinty.com.
General support: For general customer support regarding your spinfinty.com Account, Games, or transactions, please use the contact forms and live support options made available on the Website and on our responsible gaming page at https://spinfinity.casino/responsible-gaming/.
Telephone: At present, a dedicated telephone support number is not specified. All queries should be submitted via the online support channels and email address above.
Author and content responsibility: These Terms are based on corporate information maintained by the Operator, including data compiled by its authorised representatives (author: Oliver Hughes), and are adapted for Users of the Spinfinity services on spinfinty.com.